Terms Of Use

Effective date: 15 August 2026
Last updated: 15 August 2026

1. Introduction

Welcome to The Hair Boutique by Felicity.

These Terms and Conditions govern your access to and use of www.thehairboutiquebyfelicity.com, including purchases of wigs, donor hair and related products, bookings for makeup or beauty services, and communications conducted through our website, telephone, WhatsApp, email or connected social-media platforms.

Throughout these Terms:

• “The Hair Boutique,” “we,” “us” and “our” refer to The Hair Boutique by Felicity;

• “website” refers to www.thehairboutiquebyfelicity.com;

• “customer,” “you” and “your” refer to any person accessing the website, placing an order or booking a service;

• “product” includes wigs, donor hair, hairpieces, beauty products and related goods offered by us; and

• “service” includes makeup, bridal beauty, wig customisation, training and other beauty services offered by us.

Our business contact information is:

The Hair Boutique by Felicity
Address: Effiakuma No. 9, Takoradi, Ghana
Telephone/WhatsApp: +233 24 417 9402
Alternative telephone: +233 24 657 9971
Email: info@thehairboutiquebyfelicity.com

2. Applicable Ghanaian Laws

These Terms are intended to operate in accordance with the laws of the Republic of Ghana, including, where applicable:

• Electronic Transactions Act, 2008 (Act 772), as amended;

• Sale of Goods Act, 1962 (Act 137);

• Data Protection Act, 2012 (Act 843);

• Cybersecurity Act, 2020 (Act 1038);

• Payment Systems and Services Act, 2019 (Act 987);

• Copyright Act, 2005 (Act 690);

• Trade Marks Act, 2004 (Act 664), as amended;

• Alternative Dispute Resolution Act, 2010 (Act 798);

• applicable tax legislation administered by the Ghana Revenue Authority; and

• any other applicable Ghanaian enactment, regulation or lawful regulatory directive.

Nothing in these Terms excludes or limits a right or remedy that cannot lawfully be excluded under Ghanaian law.

3. Acceptance of These Terms

By accessing the website, creating an account, placing an order, paying for a product, booking a service or selecting the box indicating acceptance, you agree to be bound by:

• these Terms and Conditions;

• our Privacy Policy;

• Cookie Policy;

• Shipping and Delivery Policy;

• Returns, Exchanges and Refunds Policy; and

• any product-specific or service-specific conditions displayed before purchase.

If you do not agree with these Terms, you should not place an order or use services that require acceptance.

An electronic acceptance, order confirmation, email, WhatsApp message or other electronic record may be recognised and retained as evidence of a transaction in accordance with applicable Ghanaian law.

4. Eligibility

You must be at least 18 years old and legally capable of entering a binding agreement to place an order or book a service independently.

A person below 18 years must use the website and place an order only with the involvement and consent of a parent or lawful guardian.

By completing a transaction, you represent that the information provided is accurate and that you have authority to use the selected payment method.

5. Website Information and Availability

We endeavour to keep the website accurate, secure and available. However:

• the website may occasionally be unavailable for maintenance, technical issues or circumstances beyond our control;

• products and services may be changed, suspended or withdrawn;

• website features may be updated without prior notice; and

• temporary errors may occur in descriptions, prices, stock information or images.

We may correct an obvious error and contact you where it affects an existing order. We will not deliberately use misleading product information or advertising.

6. Product Descriptions and Images

We make reasonable efforts to display products accurately, including their length, texture, colour, density, lace type and other important characteristics.

However:

• colours may appear different because of lighting, photography and screen settings;

• curl and wave patterns may vary slightly between individual hair units;

• measurements may have minor reasonable variations;

• handmade or customised products may not be identical to reference images; and

• styling, washing, heat, colouring and maintenance may change a product’s appearance.

These normal variations do not excuse a product that is defective, materially different from its description or otherwise fails to meet a condition or warranty imposed by applicable law.

Customers should read the full product description and request clarification, photographs or videos where necessary before ordering.

7. Product Availability

All products are subject to availability.

Adding an item to a shopping cart does not reserve it. If a product becomes unavailable after payment, we may:

• offer a suitable replacement with your approval;

• allow you to wait for restocking; or

• cancel the affected item and issue the appropriate refund.

We will not substitute a product without obtaining the customer’s agreement.

8. Prices and Taxes

Unless otherwise stated:

• prices are displayed in Ghana cedis;

• delivery charges are calculated separately;

• customisation, installation and special-service charges may be additional; and

• applicable taxes will be included or disclosed as required by law.

We may change prices before an order is accepted. A price change will not normally affect an order already accepted and paid for, except where there is an obvious pricing error.

If a product is mistakenly listed at an obviously incorrect price, we may contact you to request confirmation at the correct price or cancel the order and refund the amount paid.

9. Placing an Order

To place an order, you may be required to:

1. select the product and available options;

2. provide accurate contact, billing and delivery information;

3. select an approved payment method;

4. review the total cost;

5. accept these Terms; and

6. submit the order.

After submission, you may receive an acknowledgement. An acknowledgement only confirms receipt and does not necessarily mean the order has been accepted.

A binding sale is formed when we confirm acceptance of the order or dispatch the product, depending on the transaction process displayed at checkout.

We may refuse or cancel an order for legitimate reasons, including:

• suspected fraud or unauthorised payment;

• incorrect price or product information;

• insufficient stock;

• inability to deliver to the supplied address;

• breach of these Terms;

• legal or regulatory restrictions; or

• abusive, threatening or unlawful conduct.

Where an order is cancelled after valid payment and the customer is not at fault, the appropriate amount will be refunded.

10. Customer Information

You are responsible for providing correct and complete:

• name;

• telephone number;

• email address;

• delivery address;

• product selection;

• wig specifications;

• booking information; and

• other details required to fulfil the transaction.

We are not responsible for delays or additional costs caused by inaccurate information supplied by a customer. We will nevertheless take reasonable steps to assist where possible.

11. Payments

We may accept payment through approved methods displayed on the website, including supported mobile-money services, bank transfers, payment gateways or cards.

Payment is subject to authorisation by the relevant bank, mobile-money operator or payment-service provider.

Customers must:

• pay only through payment channels officially communicated by us;

• verify the business or merchant details before approving payment;

• never disclose a mobile-money PIN, one-time password, card security code or banking password to us; and

• retain their payment confirmation and order reference.

An order may remain pending until payment is successfully confirmed.

Where a transaction fails but the customer’s account appears to have been debited, the customer should contact the payment provider and notify us with the transaction reference. Refund processing times may depend on the relevant financial institution or payment provider.

We do not operate as a bank or payment-service provider. Electronic payments are processed through authorised financial or payment-service providers where applicable.

12. Fraud Prevention

We may conduct reasonable checks to prevent fraud, identity theft, chargebacks and unauthorised transactions.

We may request additional confirmation where an order appears unusual. We will not request your full card security details, mobile-money PIN or online-banking password.

Suspected fraud or cybercrime may be reported to the appropriate payment provider or lawful authority.

13. Delivery

Delivery is governed by our Shipping and Delivery Policy.

Delivery estimates are not guaranteed unless expressly agreed in writing. Delays may arise from traffic, weather, courier operations, public emergencies, inaccurate addresses or other circumstances beyond our reasonable control.

Customers must:

• provide an accessible and correct address;

• provide a working telephone number;

• ensure that they or an authorised person can receive the order; and

• inspect the package as soon as reasonably possible.

A person accepting delivery at the customer’s stated address may be treated as authorised to receive the order unless we were informed otherwise in advance.

Additional charges resulting from an incorrect address, unsuccessful delivery or customer-requested redirection may be payable by the customer where reasonable.

14. Ownership and Risk

Ownership and risk in products will pass in accordance with the Sale of Goods Act, 1962 (Act 137), the agreed delivery terms and other applicable law.

Nothing in these Terms removes any obligation we may have concerning goods lost or damaged before the lawful transfer of risk.

15. Inspection After Delivery

Customers should inspect an order promptly after delivery and notify us as soon as reasonably possible if:

• the wrong product was supplied;

• an item is missing;

• a product arrived damaged;

• the product is materially different from its description; or

• a defect was present at delivery.

For efficient investigation, customers are encouraged to report visible delivery problems within 48 hours, together with:

• the order number;

• photographs or video;

• a description of the issue; and

• the original packaging where available.

The 48-hour reporting request does not remove a statutory right concerning a defect that could not reasonably have been discovered within that period.

16. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our separate Returns, Exchanges and Refunds Policy, which forms part of these Terms.

Because wigs, hairpieces and certain beauty products are personal-use and hygiene-sensitive goods, a change-of-mind return may be refused after the product has been:

• worn or installed;

• washed;

• brushed excessively;

• cut or trimmed;

• coloured, bleached or chemically treated;

• exposed to perfume, smoke or strong odours;

• altered in any way;

• damaged through improper handling; or

• removed from hygiene or security seals where applicable.

Lace wigs will generally not qualify for a change-of-mind return after the lace has been cut, tinted, glued, sprayed, altered or installed.

These hygiene restrictions do not remove rights that may exist where a product:

• was defective when supplied;

• was not reasonably fit for an expressly communicated purpose;

• was materially different from its description or approved sample;

• was counterfeit or unlawfully supplied; or

• otherwise breached a condition or warranty imposed by Ghanaian law.

A refund, repair, replacement, price adjustment or other remedy will be provided where required by applicable law and appropriate to the circumstances.

17. Change-of-Mind Returns

We are not required to accept every change-of-mind return, particularly for hygiene-sensitive, personalised or altered products.

Where we voluntarily approve a change-of-mind return:

• the approval must be obtained before returning the item;

• the item must be unused, unaltered and in a resalable condition;

• all packaging, tags and accessories must be included;

• the customer may be responsible for reasonable return-delivery costs; and

• original delivery charges may be non-refundable unless required by law.

Unauthorised returns may be refused or returned to the sender.

18. Custom and Personalised Wig Orders

A custom order is created according to specifications supplied or approved by the customer. These may include:

• cap size;

• hair length;

• texture;

• colour;

• density;

• lace type;

• parting;

• construction;

• styling; and

• reference images.

Before production begins, the customer must carefully review and approve the specifications.

A deposit may be required. The deposit amount, production period, payment schedule and cancellation conditions will be communicated before work begins.

Once materials have been purchased, a wig has been constructed or customisation has started:

• the order may not be cancelled for a simple change of mind;

• the deposit may be non-refundable to the extent reasonably connected to work performed or costs incurred; and

• changes may attract additional charges and extend the completion date.

This does not remove the customer’s rights where the completed product materially fails to match the specifications accepted by us or is defective.

Reference images are used as inspiration unless an exact result is expressly guaranteed in writing.

19. Hair Care and Product Use

Customers must follow reasonable care instructions supplied with a product.

Hair lifespan and appearance may depend on:

• frequency of wear;

• installation method;

• washing and conditioning;

• products applied;

• heat exposure;

• colouring or bleaching;

• storage;

• detangling; and

• general maintenance.

We are not responsible for damage caused by misuse, improper installation, excessive heat, unsuitable chemicals, unauthorised alterations or failure to follow care instructions.

This section does not apply to a defect that existed at the time of supply.

20. Makeup, Bridal and Beauty Bookings

Service bookings are subject to availability and confirmation.

Customers may be required to provide:

• name and contact information;

• date and time;

• event location;

• number of persons;

• selected service;

• skin sensitivities or allergies relevant to the service; and

• a deposit.

A booking is not secured until the required deposit has been received and confirmation has been issued.

Customers must disclose known allergies, sensitivities, skin conditions or reactions that may reasonably affect the safe delivery of the service. We may decline to apply a product where there is a reasonable health or safety concern.

Results may vary based on skin type, facial features, lighting, weather, customer cooperation and the agreed style.

21. Booking Deposits, Cancellations and Rescheduling

The deposit amount and applicable cancellation conditions will be communicated before booking confirmation.

Where a customer cancels or reschedules:

• reasonable notice should be given;

• a deposit may be transferred at our discretion or according to the booking terms;

• costs already incurred may be deducted;

• late arrival may reduce the available service time; and

• substantial delay may be treated as a cancellation where the service can no longer be reasonably performed.

Where we cancel a confirmed service and cannot provide a reasonable alternative, payments received for the unperformed service will be refunded.

Nothing in this section permits us to retain money where doing so would be unlawful or clearly disproportionate to the loss or costs reasonably incurred.

22. Beauty Training

Any beauty-training programme is subject to separate information concerning:

• course content;

• fees;

• schedule;

• attendance;

• materials;

• certificates;

• cancellations; and

• student conduct.

Completion of training does not guarantee employment, income, professional licensing or business success.

Training materials may not be copied, recorded, sold, distributed or used to conduct competing training without written permission, except as permitted by law.

23. Promotions and Discount Codes

Promotions may have separate eligibility conditions, expiry dates and product restrictions.

Unless otherwise stated:

• promotional codes cannot be exchanged for cash;

• only one code may be used per order;

• a promotion cannot be applied retrospectively;

• promotions are subject to stock availability; and

• misuse, manipulation or fraud may result in cancellation.

A promotion will not be administered in a deliberately misleading manner.

24. Customer Reviews and User Content

If you submit a review, photograph, video or testimonial, you confirm that:

• the content is truthful and based on your genuine experience;

• you own it or have permission to submit it;

• it does not violate another person’s privacy or intellectual-property rights;

• it is not defamatory, threatening, discriminatory, obscene or unlawful; and

• it does not contain malware or deceptive advertising.

We may moderate or remove content that violates these Terms.

We will seek appropriate permission before using an identifiable customer image in our advertising. Reviews may be displayed with a first name or approved identifier.

25. Acceptable Use of the Website

You must not:

• use the website for fraud or unlawful activity;

• attempt to access another person’s account;

• interfere with the website’s security or operation;

• introduce malware or harmful code;

• scrape or harvest customer information;

• impersonate another person or business;

• submit false payment evidence;

• make abusive, threatening or defamatory communications;

• reproduce website content unlawfully; or

• use automated tools in a manner that damages or overloads the website.

We may restrict access, cancel affected transactions and report unlawful conduct where reasonably necessary.

26. Intellectual Property

Unless otherwise stated, the website and its original content—including the business name, logo, photographs, videos, product descriptions, graphics, design, text and promotional materials—are owned by or licensed to The Hair Boutique by Felicity.

These materials may be protected under Ghana’s Copyright Act, 2005 (Act 690), Trade Marks Act, 2004 (Act 664), as amended, and other applicable intellectual-property laws.

You may use the website for personal shopping purposes. You may not, without prior written permission:

• reproduce or republish substantial website content;

• remove copyright or ownership notices;

• use our logo or branding;

• copy product photographs for commercial use;

• create misleading social-media accounts;

• sell, license or distribute our content; or

• falsely suggest an association with our business.

Nothing in these Terms transfers ownership of our intellectual property to a customer.

27. Privacy and Personal Information

Our collection and use of personal information are governed by our Privacy Policy and Ghana’s Data Protection Act, 2012 (Act 843).

By using the website, you acknowledge that transaction and communication records may be created and retained for order fulfilment, security, accounting, tax, complaint handling and other lawful purposes.

Please review our Privacy Policy before submitting personal information.

28. Third-Party Services and Links

The website may link to payment gateways, banks, mobile-money services, delivery companies, WhatsApp, Instagram, TikTok and other third-party platforms.

Independent third parties operate under their own terms and privacy policies. We are not responsible for an independent platform’s availability, security or conduct, except to the extent that Ghanaian law makes us responsible.

The presence of a link does not necessarily mean we endorse every statement, service or product offered by that third party.

29. Disclaimer

We do not guarantee that:

• every product will look identical on every customer;

• a hairstyle will produce the same result as a reference photograph;

• hair will last for a particular period regardless of use and maintenance;

• the website will always be uninterrupted or error-free; or

• third-party delivery or payment services will always be available.

Hair and beauty information on the website is general information and is not medical or dermatological advice.

These disclaimers do not exclude liability for fraud, deliberate misconduct, defective goods, breach of an applicable statutory duty or any liability that cannot lawfully be excluded.

30. Limitation of Liability

To the fullest extent permitted by Ghanaian law, we will not be responsible for indirect or consequential loss that was not reasonably foreseeable at the time the contract was formed.

We remain responsible where liability arises from:

• fraud or fraudulent misrepresentation;

• deliberate misconduct;

• death or personal injury caused by negligence where liability cannot lawfully be excluded;

• breach of a statutory obligation that cannot be excluded;

• defective or misdescribed goods where the law provides a remedy; or

• any matter for which exclusion of liability is prohibited by Ghanaian law.

Nothing in these Terms is intended to deprive a customer of a mandatory legal remedy.

31. Events Beyond Reasonable Control

We will not be liable for delay or failure caused by events beyond our reasonable control, including:

• severe weather;

• fire or flood;

• epidemic or public emergency;

• power or internet failure;

• transport disruption;

• industrial action;

• government restrictions;

• payment-network failure;

• civil disturbance; or

• courier interruption.

We will take reasonable steps to minimise the effect and communicate material delays. If performance becomes impossible, the parties’ rights will be determined by the contract and applicable law.

32. Complaints

A complaint should include:

• the customer’s name;

• order or booking number;

• telephone number;

• description of the issue;

• relevant photographs or documents; and

• the preferred resolution.

Complaints may be submitted through:

Email: info@thehairboutiquebyfelicity.com
Telephone/WhatsApp: +233 24 417 9402
Alternative telephone: +233 24 657 9971
Address: Effiakuma No. 9, Takoradi, Ghana

We will acknowledge and assess complaints within a reasonable period and may request additional evidence where necessary.

33. Dispute Resolution

The parties should first attempt to resolve a dispute through good-faith communication.

If the dispute cannot be resolved informally, the parties may agree to use negotiation, mediation or another appropriate method of alternative dispute resolution recognised under Ghana’s Alternative Dispute Resolution Act, 2010 (Act 798).

Nothing in this section prevents either party from:

• seeking urgent legal relief;

• reporting a matter to a competent regulator or law-enforcement authority; or

• exercising the right to bring a claim before a court of competent jurisdiction in Ghana.

Unless the law requires otherwise, participation in arbitration will occur only where the parties have validly agreed to arbitration.

34. Governing Law and Jurisdiction

These Terms and every transaction conducted through the website are governed by the laws of the Republic of Ghana.

Subject to any valid dispute-resolution agreement and applicable law, disputes may be determined by the courts of competent jurisdiction in Ghana.

35. Changes to These Terms

We may revise these Terms to reflect changes in:

• our products or services;

• website functionality;

• payment or delivery arrangements;

• business practices; or

• applicable law.

The updated version will be published with a new “last updated” date.

Changes will generally apply from the date of publication and will not unfairly alter a transaction already accepted, unless required by law or agreed with the customer.

36. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

37. No Waiver

If we do not immediately enforce a provision, that does not mean we have permanently waived the right to enforce it.

A waiver is effective only for the particular circumstances in which it is given.

38. Entire Agreement

These Terms, together with the policies and transaction-specific information incorporated into them, constitute the agreement between the customer and The Hair Boutique by Felicity concerning the relevant website transaction.

Any custom specification, quotation or service arrangement confirmed in writing will also form part of the agreement.

39. Contact Information

For questions about these Terms, please contact:

The Hair Boutique by Felicity
Address: Effiakuma No. 9, Takoradi, Ghana
Email: info@thehairboutiquebyfelicity.com
Telephone/WhatsApp: +233 24 417 9402
Alternative telephone: +233 24 657 9971

© 2026 The Hair Boutique by Felicity. All rights reserved.