WEBSITE AND PRODUCT DISCLAIMER

Effective date: 15 August 2026
Last updated: 15 August 2026

1. Introduction

This disclaimer applies to www.thehairboutiquebyfelicity.com and to information, photographs, videos, product descriptions, beauty guidance, and other content published by The Hair Boutique by Felicity through its official website and connected electronic channels.

By accessing or using the website, you acknowledge that you have read and understood this disclaimer.

This disclaimer should be read together with our:

Terms and Conditions;
Privacy Policy;
Cookie Policy;
Shipping and Delivery Policy;
Returns, Exchanges, and Refunds Policy; and
Payment Policy.

Our contact information is

The Hair Boutique by Felicity
Address: Effiakuma No. 9, Takoradi, Ghana
Telephone/WhatsApp: +233 24 417 9402
Alternative telephone: +233 24 657 9971
Email: info@thehairboutiquebyfelicity.com

2. Applicable Ghanaian Laws

This disclaimer is intended to operate in accordance with the laws of the Republic of Ghana, including, where applicable:

Electronic Transactions Act, 2008 (Act 772), as amended;
Sale of Goods Act, 1962 (Act 137);
Data Protection Act, 2012 (Act 843);
Cybersecurity Act, 2020 (Act 1038);
Payment Systems and Services Act, 2019 (Act 987);
Public Health Act, 2012 (Act 851);
Copyright Act, 2005 (Act 690);
Trade Marks Act, 2004 (Act 664), as amended;
Alternative Dispute Resolution Act, 2010 (Act 798);
applicable tax legislation administered by the Ghana Revenue Authority;
applicable guidelines, standards, and lawful directives of the Food and Drugs Authority; and
any other applicable Ghanaian enactment, regulation, or lawful regulatory directive.

Nothing in this disclaimer excludes, restricts, or limits a right, guarantee, condition, warranty, duty, or remedy that cannot lawfully be excluded under Ghanaian law.

3. General Information

Information published on this website is provided for:

product presentation;
customer education;
general beauty guidance;
order support;
service information; and
promotional purposes.

We make reasonable efforts to ensure that information is accurate and current. However, website content may occasionally contain:

typographical errors;
outdated information;
incomplete information;
incorrect stock information;
technical errors; or
pricing or formatting mistakes.

We may correct an obvious error when discovered. Where an error materially affects an existing order, we will contact the customer and provide the options and remedies required under applicable law.

4. No Government Endorsement

The operation of this website and the publication of legal policies do not mean that:

The website is owned by the Government of Ghana
The business is endorsed by a government agency
Every product has been approved by the government
The business is certified by the Data Protection Commission
the business is licensed by the Bank of Ghana as a payment-service provider; or
A government authority guarantees every statement made on the website.

Where a product, facility, or activity requires regulatory registration, authorization, or approval, we will comply with the applicable requirement and will not knowingly make a false claim of approval.

5. Product Images

We make reasonable efforts to display product photographs and videos accurately.

However, a product may appear different because of:

screen brightness;
color settings;
device type;
lighting;
camera settings;
editing required for image clarity;
background colors;
hairstyle or installation method; and
natural variations between hair units.

A customer’s screen may not reproduce the exact color, shine, curl pattern, or texture of the physical product.

We do not intentionally alter photographs in a way that materially misrepresents the product.

Customers who require additional clarification should request current photographs or videos before ordering.

6. Hair Texture and Natural Variation

Hair products may have reasonable variations in:

curl or wave pattern;
strand color;
length;
density;
thickness;
lustre;
softness;
parting;
lace shade; and
construction.

These variations may occur because some hair products are handmade, individually constructed, or made from hair that does not have completely uniform characteristics.

A reasonable natural variation is not necessarily a defect. However, this statement does not excuse a product that:

is materially different from its description;
does not match an approved sample or specification;
contains an undisclosed defect;
is not reasonably fit for an expressly communicated purpose; or
otherwise fails to meet a statutory condition under Ghanaian law.

7. Hair Length and Measurements

Hair length may be measured when the hair is stretched or according to the method stated in the product description.

Curly and wavy hair may appear shorter than straight hair of the same measured length because of the curl pattern.

Minor manufacturing or measurement differences may occur. A material difference from the length ordered should be reported before the product is worn, installed, or altered.

8. Product Descriptions

Product descriptions are intended to explain the main characteristics of the item and help customers make informed decisions.

Descriptions concerning matters such as

hair source;
hair type;
donor hair;
human hair;
fiber composition;
lace type;
density;
texture;
length;
color; and
product origin

will be based on information reasonably available to us from suppliers, manufacturers, product documentation, and our own inspection.

We will not knowingly make a false or misleading product claim.

Where the authenticity or composition of a product is material to the customer’s decision, the customer may request clarification before purchase.

9. Product Availability

Displaying a product on the website does not guarantee that it will remain available.

Stock may change because of:

previous sales;
supplier availability;
custom orders;
technical delays in updating inventory; or
product discontinuation.

If a paid product is unavailable, we will notify the customer and offer an approved replacement, a waiting option, or the refund required under the Electronic Transactions Act and other applicable law.

We will not substitute a product without the customer’s agreement.

10. Prices and Promotions

Prices, discounts, and promotions may change before an order is accepted.

A website error may occasionally display an incorrect price. Where an obvious pricing error affects an order, we may contact the customer to:

confirm purchase at the correct price; or
Cancel the order and issue the appropriate refund.

We will not deliberately use a false price, fake discount, or misleading promotion.

Applicable delivery charges, taxes, and other transaction costs will be disclosed before payment where required by law.

11. Hair Lifespan

Any statement about how long a wig or hair product may last is an estimate rather than a guaranteed lifespan unless a written guarantee expressly states otherwise.

Hair lifespan may depend on:

frequency of use;
installation method;
washing;
conditioning;
heat exposure;
coloring or bleaching;
products applied;
detangling;
storage;
climate;
professional maintenance; and
general handling.

Two customers using the same product may experience different results.

This section does not remove a customer’s remedy for a defect that existed when the product was supplied.

12. Hair-Care Information

Hair-care information on the website is general guidance.

Customers should consider:

the specific product;
manufacturer instructions;
the advice of a qualified stylist;
product ingredients;
previous hair reactions; and
the condition of the wig or hairpiece.

We are not responsible for damage caused by:

excessive heat;
unsuitable glue;
strong chemicals;
improper bleaching or coloring;
incorrect washing;
rough detangling;
improper storage;
unauthorized alteration; or
failure to follow reasonable care instructions.

This does not excuse a defect, incorrect product, or material misdescription that existed at delivery.

13. Installation and Styling

The final appearance of a wig may depend on:

cap fit;
head shape;
lace preparation;
installation;
cutting;
styling;
hairline customization;
makeup;
lighting; and
the skill of the installer.

A product may not look identical on every person.

Unless installation is supplied directly by us as part of the transaction, we are not responsible for the workmanship of an independent stylist or installer selected by the customer.

Where we recommend an independent stylist, the recommendation does not automatically make that stylist our employee, agent, or partner.

14. Makeup and Beauty Results

Makeup, bridal, and beauty results vary between customers.

Results may depend on:

skin type;
skin condition;
facial features;
weather;
lighting;
products selected;
time available;
customer instructions;
allergies or sensitivities; and
aftercare.

Reference photographs are used to understand the customer’s preferred style. They do not guarantee an identical result because each person’s features, skin, and circumstances are different.

We will provide services with reasonable care and skill, subject to the agreed service and applicable law.

15. Health, Allergy, and Sensitivity Disclaimer

The website does not provide medical, dermatological, or pharmaceutical advice.

Customers should inform us before a beauty service if they have:

allergies;
skin sensitivities;
scalp conditions;
open wounds;
eye conditions;
respiratory sensitivities;
previous reactions to cosmetics or adhesives; or
another condition relevant to safe service delivery.

Where appropriate, customers should review ingredients and perform a patch test according to manufacturer instructions.

A patch test cannot guarantee that a reaction will never occur.

If irritation, swelling, breathing difficulty, or another serious reaction occurs:

Stop using the product
Remove it safely where possible;
seek appropriate medical assistance; and
Report the incident to us and, where appropriate, the relevant product manufacturer or Food and Drugs Authority.

Nothing on the website should replace advice, diagnosis, or treatment from a qualified healthcare professional.

16. Cosmetics and Beauty Products

Where cosmetics or regulated beauty products are offered, we will take reasonable steps to supply products that meet applicable Ghanaian regulatory requirements.

The Food and Drugs Authority regulates cosmetics under Part Seven of the Public Health Act, 2012 (Act 851), including product registration, standards, consumer deception, and advertising.

We do not intend to claim that a cosmetic product:

diagnoses a disease;
treats or cures a medical condition;
permanently changes a bodily function;
is completely risk-free;
guarantees a particular result; or
has therapeutic properties

unless such a claim is lawful, appropriately supported, and authorized where required.

Product information should be read together with the manufacturer’s label, warnings, and directions.

17. No Therapeutic Claims

Wigs, hairpieces, cosmetic services, and general beauty products are offered primarily for aesthetic and personal-care purposes.

Unless expressly stated and lawfully supported, they are not intended to:

cure hair loss;
treat alopecia;
treat scalp disease;
prevent a medical condition;
diagnose illness; or
Replace medical treatment.

Customers experiencing unexplained hair loss, scalp injury, severe irritation, or another health concern should consult an appropriate healthcare professional.

18. Customer Reviews and Testimonials

Reviews, testimonials, photographs, and videos represent individual experiences.

They do not guarantee that every customer will achieve an identical result.

A person’s experience may depend on:

product selected;
installation;
maintenance;
skin or hair characteristics;
service preferences; and
other individual circumstances.

We will not knowingly publish a fabricated review or materially alter a review in a misleading way.

A review may be edited for spelling, length, privacy, or clarity without changing its essential meaning.

Where a review or promotional post was incentivized, that fact should be disclosed where required.

19. Before-and-After Images

Before-and-after photographs may be affected by:

lighting;
camera angle;
makeup;
styling;
image quality;
facial expression; and
location.

Such images illustrate a particular customer’s result and are not a promise of identical results for every person.

We will obtain appropriate permission before publishing an identifiable customer’s photograph for promotional purposes.

20. Social-Media Content

Our website may link to or display content from Instagram, TikTok, WhatsApp, or another social media platform.

Social media content may be:

temporary;
removed;
updated;
user-generated; or
subject to the platform’s own terms.

A comment, post, or message made by an unauthorized account does not represent The Hair Boutique by Felicity.

Customers should verify that they are communicating through our official contact information before placing an order or making payment.

21. External Links

The website may contain links to:

payment providers;
banks;
Mobile Money services;
courier companies;
social media platforms;
maps;
videos; and
other third-party websites.

A link is provided for convenience and does not necessarily mean that we control or endorse every statement, product, or service offered by the third party.

Independent websites have their own terms, privacy policies, and security practices.

We are not responsible for an independent third party’s content or conduct, except where Ghanaian law makes us responsible.

22. Payment Disclaimer

Payments may be processed through independent banks, mobile money operators, or payment-service providers.

We do not operate as a bank, electronic-money issuer, or licensed payment-service provider.

Customers must:

Use only verified official payment channels;
Check the recipient or merchant name;
verify the amount;
protect their PINs and passwords; and
retain payment confirmation.

We will never ask a customer to disclose:

a Mobile Money PIN;
complete banking password;
card security code; or
one-time authentication code.

Responsibility for failed, delayed, duplicate, or unauthorized transactions will be determined under our Payment Policy, the provider’s lawful procedures, and applicable Ghanaian law.

23. Delivery Disclaimer

Delivery periods are estimates unless a particular deadline is expressly confirmed in writing as an essential condition of the order.

Delivery may be affected by:

courier operations;
traffic;
weather;
road conditions;
public holidays;
customer availability;
inaccurate addresses;
network interruption; and
events beyond reasonable control.

We will not use this section to avoid liability for a delivery failure for which we are legally responsible.

Please read our Shipping and Delivery Policy for full details.

24. Returns and Hygiene Restrictions

Wigs, hairpieces, and some beauty products are hygiene-sensitive.

A voluntary change-of-mind return may be restricted after a product has been:

worn;
installed;
washed;
cut;
colored;
chemically treated;
had its lace trimmed;
had a hygiene seal removed; or
otherwise materially altered.

These restrictions do not remove:

the statutory grace period applicable to qualifying electronic transactions;
the right to reject defective goods within the applicable legal rules;
remedies for incorrect or materially misdescribed products; or
another mandatory right under Ghanaian law.

Please read our Returns, Exchanges, and Refunds Policy.

25. Intellectual Property

Unless otherwise stated, the website’s original:

logo;
business name;
product photographs;
videos;
text;
graphics;
layouts;
product descriptions; and
promotional materials

are owned by or licensed to The Hair Boutique by Felicity.

They may be protected under Ghana’s Copyright Act, 2005 (Act 690), Trade Marks Act, 2004 (Act 664), as amended, and other applicable laws.

Website access does not grant permission to copy, republish, sell, modify, or commercially exploit our content.

We respect third-party intellectual property rights. A person who believes that content on the website infringes a lawful right may contact us with sufficient information for investigation.

26. Website Availability and Security

We take reasonable steps to maintain the website and protect it from security threats.

However, we do not guarantee that the website will always be:

uninterrupted;
completely error-free;
available on every device;
free from every harmful component; or
unaffected by third-party service interruptions.

Customers should maintain updated devices, browsers, security software, and backups where appropriate.

This section does not excuse a failure to use a sufficiently secure payment system or another security measure required under Ghanaian law.

27. Information Provided by Customers

Customers are responsible for the accuracy of information they provide, including:

contact details;
delivery address;
measurements;
color selection;
wig specifications;
event details;
allergy disclosures; and
payment references.

We are not responsible for an incorrect result caused solely by inaccurate information supplied or approved by the customer.

We will nevertheless make reasonable efforts to assist where an error is reported before production, dispatch, or service delivery.

28. References and Inspiration Images

A customer may send a photograph as a reference for a wig, hairstyle, or makeup look.

A reference photograph communicates the general desired style and does not guarantee an exact copy unless we expressly agree in writing that particular measurable specifications will be reproduced.

We will not knowingly reproduce a protected design, photograph, trademark, or other content in a manner that infringes third-party rights.

29. Independent Professional Advice

Nothing on this website constitutes:

legal advice;
tax advice;
medical advice;
dermatological advice;
financial advice; or
professional diagnosis.

Customers requiring advice in those areas should consult a suitably qualified professional.

30. Limitation of Liability

To the fullest extent permitted by Ghanaian law, The Hair Boutique by Felicity will not be responsible for an indirect or consequential loss that was not reasonably foreseeable when the relevant agreement was formed.

We do not exclude or limit liability for:

fraud or fraudulent misrepresentation;
deliberate misconduct;
death or personal injury caused by negligence where liability cannot lawfully be excluded;
failure to comply with a statutory duty that cannot be excluded;
defective or materially misdescribed goods where the law provides a remedy;
failure to use a sufficiently secure payment system where liability arises under law;
unlawful processing of personal data;
breach of an express written guarantee; or
any other matter for which liability cannot lawfully be excluded.

This disclaimer must not be interpreted as a general “no refunds” or “goods sold are not returnable” notice.

31. Events Beyond Reasonable Control

We will not be responsible for delay or failure caused by an event beyond our reasonable control, including:

natural disaster;
severe weather;
fire or flood;
public emergency;
transport interruption;
power or internet failure;
industrial action;
government restriction;
payment-network failure; or
civil disturbance.

We will take reasonable steps to reduce the effect of the event and communicate material delays.

If performance becomes impossible or unreasonably delayed, the parties may exercise the remedies available under the agreement and applicable Ghanaian law.

32. No Waiver of Statutory Rights

No statement on the website, invoice, receipt, package, social-media page, or customer message will override a mandatory right under Ghanaian law.

In particular, phrases such as

“no refunds”;
“no returns”;
“All sales are final”;
“use entirely at your own risk”; or
“The business accepts no responsibility.”

will apply only to the extent lawfully permitted and will not remove remedies for defective, incorrect, unsafe, or materially misdescribed products.

33. Complaints

Questions or complaints concerning website information, products, advertisements, or services should be submitted to:

Please include:

your full name;
order or booking number;
description of the issue;
relevant photographs or documents; and
the resolution requested.

We will investigate and respond within a reasonable period.

34. Regulatory Complaints

Nothing prevents a person from submitting a lawful complaint to a competent Ghanaian authority.

Depending on the issue, a competent authority may include:

Data Protection Commission;
Food and Drug Authority;
Bank of Ghana;
Cyber Security Authority;
Ghana Revenue Authority;
law enforcement agency; or
a court of competent jurisdiction.

Customers should first contact us where appropriate so that we can attempt to resolve the matter promptly.

35. Dispute Resolution

The parties should first attempt to resolve a dispute through good-faith communication.

If the dispute cannot be resolved informally, the parties may agree to negotiation, mediation, or another method of alternative dispute resolution recognized under Ghana’s Alternative Dispute Resolution Act, 2010 (Act 798).

Nothing prevents either party from:

seeking urgent legal relief;
contacting a regulator;
reporting suspected crime; or
bringing a claim before a court of competent jurisdiction in Ghana.

36. Governing Law

This disclaimer is governed by the laws of the Republic of Ghana.

Any dispute arising from the website, its content, products, or services will be handled in accordance with applicable Ghanaian law.

37. Changes to This Disclaimer

We may update this disclaimer when:

products or services change;
website functions change;
business practices change;
regulatory guidance is issued; or
Ghanaian law changes.

The updated version will be published with a revised “last updated” date.

A change will not unfairly remove a right relating to an existing transaction.

38. Contact Information

For questions concerning this disclaimer, contact:

The Hair Boutique by Felicity
Address: Effiakuma No. 9, Takoradi, Ghana
Email: info@thehairboutiquebyfelicity.com
Telephone/WhatsApp: +233 24 417 9402
Alternative telephone: +233 24 657 9971