Cookie Policy

Effective date: 15 August 2026
Last updated: 15 August 2026

1. Introduction

This Cookie Policy explains how The Hair Boutique by Felicity (“The Hair Boutique,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit or use www.thehairboutiquebyfelicity.com.

It explains:

What cookies are
the types of cookies we may use;
why we use them;
when consent is requested;
how third parties may use cookies;
how long cookies may remain on your device; and
how you can accept, reject, delete, or manage cookies.

This Cookie Policy should be read together with our Privacy Policy and Terms and Conditions.

Our contact information is

The Hair Boutique by Felicity
Address: Effiakuma No. 9, Takoradi, Ghana
Telephone/WhatsApp: +233 24 417 9402
Alternative telephone: +233 24 657 9971
Email: info@thehairboutiquebyfelicity.com

2. Applicable Ghanaian Laws

This policy is intended to operate in accordance with the laws of the Republic of Ghana, including, where applicable:

Article 18(2) of the Constitution of the Republic of Ghana, 1992;
Data Protection Act, 2012 (Act 843);
Electronic Transactions Act, 2008 (Act 772), as amended;
Cybersecurity Act, 2020 (Act 1038);
Payment Systems and Services Act, 2019 (Act 987), where cookies or related technologies support electronic payments;
applicable regulations and lawful directives issued by the Data Protection Commission or other competent Ghanaian authorities; and
any other applicable Ghanaian law governing privacy, electronic communications, cybersecurity, and online transactions.

Ghana does not currently rely on a separate general statute devoted exclusively to website cookies. However, where cookies collect or generate information capable of identifying or distinguishing a person, their use may amount to the processing of personal data and must comply with the Data Protection Act, 2012 (Act 843).

Nothing in this policy limits a right or remedy available under Ghanaian law.

3. What Is a Cookie?

A cookie is a small text file placed on or accessed from your computer, smartphone, tablet, or other device when you visit a website.

Cookies may store or recognize information such as

a unique browser or device identifier;
login or session status;
shopping-cart contents;
language and display preferences;
pages viewed;
products selected;
date and time of a visit;
referring website;
consent choices; and
website-performance information.

Cookies cannot ordinarily access unrelated files stored on your device. However, cookies and similar identifiers may be combined with information from a browser, account, order, or other source and may then constitute personal data.

4. Similar Technologies

In addition to cookies, the website may use similar technologies, including

pixels;
tags;
web beacons;
software-development kits;
local storage;
session storage;
device identifiers;
tracking links;
embedded scripts; and
server logs.

References to “cookies” in this policy include these similar technologies where appropriate.

5. First-Party and Third-Party Cookies

5.1 First-party cookies

First-party cookies are placed directly by our website. They may support:

website security;
shopping-cart operation;
customer accounts;
checkout;
consent preferences; and
website functionality.

5.2 Third-party cookies

Third-party cookies are placed or accessed by another service integrated into the website.

These may include:

payment providers;
analytics services;
advertising platforms;
social media services;
embedded video or map providers;
live-chat or messaging services;
delivery or tracking services; and
website security providers.

Third parties may process information under their own privacy policies. We will take reasonable steps to identify relevant providers and explain their purposes through this policy or the website’s cookie-preference tool.

6. Categories of Cookies We May Use

6.1 Strictly Necessary Cookies

These cookies are required for the website to operate or provide a service specifically requested by the visitor.

They may be used to:

Keep the website secure;
prevent fraudulent activity;
maintain a user session;
remember shopping cart items;
process checkout;
maintain customer-account access;
route traffic correctly;
record cookie-consent choices; and
support payment-security functions.

Because the website may not function properly without these cookies, they may be activated without optional consent where their use is necessary and lawful.

Strictly necessary cookies are not used for unrelated advertising.

6.2 Functional or Preference Cookies

These cookies allow the website to remember choices and provide enhanced features.

They may remember:

language;
region;
display preferences;
recently viewed products;
preferred currency;
accessibility settings; and
communication preferences.

Where these cookies are not strictly necessary, we will request consent before activating them.

If you reject functional cookies, some personalized features may not operate correctly.

6.3 Analytics and Performance Cookies

These cookies help us understand how visitors use the website.

They may collect information about:

number of visitors;
pages viewed;
time spent on the website;
products viewed;
navigation paths;
website errors;
referring sources;
approximate location;
browser type; and
device type.

We use this information to improve website performance, product presentation, and customer experience.

Analytics cookies that are not strictly necessary should be activated only after appropriate consent has been obtained.

Where reasonably possible, analytics information will be aggregated, minimized, or configured to reduce unnecessary identification.

6.4 Advertising and Marketing Cookies

Advertising cookies may be used to:

measure advertising effectiveness;
limit how often an advertisement is displayed;
understand whether an advertisement led to a website visit or purchase;
create or use marketing audiences;
display more relevant advertisements; and
Support advertising through social media or search platforms.

These cookies may track activity across websites or services and may involve third-party advertising providers.

Advertising and marketing cookies will not be activated before consent where consent is required.

You may reject these cookies without losing access to the basic shopping functions of the website.

6.5 Social-Media Cookies

Social media features may allow visitors to:

open our Instagram or TikTok account;
Contact us through WhatsApp;
share content;
view embedded posts or videos; and
interact with social media services.

A social media provider may place or access cookies when an embedded feature is loaded or used.

The provider may connect this activity with your social media account if you are logged in. Its processing is governed by its own privacy and cookie policies.

6.6 Payment and Fraud-Prevention Cookies

Payment providers may use cookies or similar technologies to:

process a payment;
authenticate a transaction;
prevent fraud;
maintain payment security;
remember a payment session; and
comply with financial or regulatory obligations.

Cookies strictly necessary to complete a customer-requested payment or protect the transaction may operate without optional consent where legally permitted.

We do not use cookies to collect your mobile-money PIN, card security code, or online-banking password.

6.7 Customer Support and Communication Cookies

Where the website uses live chat, WhatsApp integration, contact forms, or other support tools, cookies may be used to:

maintain a conversation;
remember an enquiry session;
route messages;
prevent spam; and
improve customer support.

If the tool is not essential to the requested service, it will be subject to the applicable consent controls.

7. Cookie Declaration

The exact cookies used may change when website plugins, payment providers, analytics tools, or other services are added, removed, or updated.

The website’s cookie-preference center should maintain a current declaration showing, where available:

cookie name;
provider;
purpose;
category;
whether it is first-party or third-party; and
expiry or retention period.

A typical declaration may include the following:

Cookie or technology	Typical purpose	Category	Typical duration
Cookie-consent record	Remembers whether a visitor accepted or rejected cookie categories	Strictly necessary	Up to 12 months
Session identifier	Maintains a secure browsing or customer-account session	Strictly necessary	Until the browser closes or the session expires
Shopping-cart cookie	Remembers products placed in the shopping cart	Strictly necessary	Session or limited persistent period
Checkout security cookie	Protects checkout and prevents fraudulent requests	Strictly necessary	Session or provider-defined period
Account-login cookie	Keeps an authenticated customer signed in	Strictly necessary	Session or selected login period
Preference cookie	Remembers language, region, or display choices	Functional	Provider-defined period
Analytics identifier	Measures visits and website performance	Analytics	Provider-defined period
Advertising identifier	Measures campaigns or supports personalized advertising	Marketing	Provider-defined period
Social media identifier	Supports embedded social media features	Functional or marketing	Provider-defined period
Payment-provider identifier	Supports secure payment processing and fraud prevention	Strictly necessary	Provider-defined period

The table describes common purposes and is not a guarantee that every listed cookie is active. The live cookie-preference center should be treated as the current technical declaration.

8. Legal Grounds for Using Cookies

Depending on the cookie and information involved, we may rely on:

consent;
performance of a contract or steps requested before entering a contract;
compliance with a legal obligation;
protection of a secure transaction;
a legitimate interest that does not unfairly override the visitor’s privacy rights; or
another lawful ground recognized under Ghana’s Data Protection Act.

Strictly necessary cookies may be used where required to:

provide the website;
maintain a shopping cart;
complete checkout;
secure an account;
record consent choices; or
prevent fraud.

Optional analytics, functional, social media, and advertising cookies will be controlled through the website’s consent mechanism, where consent is the appropriate legal ground.

9. Cookie Consent

When you first visit the website, you should be shown a cookie notice or preference panel.

The panel should allow you to:

accept all optional cookies;
reject all optional cookies;
select individual cookie categories; and
Obtain more information before deciding.

Strictly necessary cookies may remain active because the website cannot properly provide essential functions without them.

Where consent is required:

Consent should be freely given;
The purposes should be explained;
Optional categories should not be pre-selected
Refusing optional cookies should be as easy as accepting them;
Silence or inactivity will not be treated as express consent; and
Consent may be withdrawn later.

Your choice may be stored in a necessary consent cookie so that the website can remember it.

10. Withdrawing or Changing Consent

You may change or withdraw your cookie consent at any time by:

selecting the “Cookie Settings” or “Manage Consent” link in the website footer;
reopening the cookie-preference center;
changing your browser settings;
clearing stored cookies; or
contacting us for assistance.

Withdrawing consent does not make processing completed before withdrawal unlawful.

After withdrawal, optional cookies should stop being activated for future activity, although previously stored cookies may need to be deleted through the browser or preference tool.

11. Browser Controls

Most browsers allow you to:

view cookies;
block all cookies;
block third-party cookies;
delete individual cookies;
delete cookies when the browser closes; and
Receive a warning before a cookie is stored.

Instructions differ by browser and device. Consult your browser’s privacy or security settings for the appropriate controls.

Blocking every cookie may prevent features such as

shopping carts;
customer accounts;
checkout;
saved preferences; and
secure payment sessions

from working properly.

12. Do Not Track and Similar Signals

Some browsers send “Do Not Track” or similar privacy signals.

There is not always a single universally adopted technical standard for responding to such signals. We will respond where required by applicable law and may also provide controls through our cookie-preference center.

13. Information Collected Through Cookies

Depending on the cookies selected, information may include:

IP address;
browser type;
device type;
operating system;
unique browser or device identifier;
approximate location;
referring website;
pages visited;
products viewed;
shopping-cart activity;
date and time of access;
session duration;
interaction with advertisements;
consent status; and
account or transaction events.

We do not intend to use cookies to collect highly sensitive personal information unless this is necessary, lawful, clearly disclosed, and appropriately protected.

14. How We Use Cookie Information

Cookie information may be used to:

operate and secure the website;
maintain customer sessions;
remember cart contents;
complete orders;
process payments;
prevent fraud;
remember preferences;
understand website performance;
fix errors;
improve product presentation;
measure promotions;
provide relevant advertising where consented to; and
Maintain records of privacy choices.

Cookie information will not be used for a new, incompatible purpose without an appropriate lawful basis and notice.

15. Direct Marketing

Where cookie information is used to direct advertising or marketing to identifiable individuals, we will comply with the direct-marketing provisions of the Data Protection Act, 2012 (Act 843).

You may:

refuse marketing cookies;
withdraw consent;
unsubscribe from direct marketing; and
request that personal data not be processed for direct-marketing purposes.

Rejecting marketing cookies will not stop essential communications relating to an order, payment, delivery, appointment, or security issue.

16. Automated Profiles and Advertising

Advertising or analytics providers may use cookie information to group visitors according to interests or website activity.

We do not intend to make decisions that produce legal or similarly significant effects solely through cookie-based automated processing.

Where automated processing significantly affects an individual, the rights available under the Data Protection Act will be respected.

17. Third-Party Providers

Depending on the services actually installed on the website, third-party providers may include:

website-hosting providers;
content delivery or security services;
Google services;
Meta platforms, including Instagram;
TikTok;
WhatsApp;
payment gateways;
mobile-money or banking providers;
courier or order-tracking providers; and
customer support tools.

A third party may combine website activity with information it receives elsewhere, subject to its own terms and privacy policy.

We do not control cookies placed independently by a third party after you leave our website.

The website developer must update this policy and the cookie declaration whenever a new third-party tracking or embedded service is installed.

18. International Data Processing

Some cookie and analytics providers may process information outside Ghana.

Where personal data is transferred outside Ghana, we will take reasonable steps required under the Data Protection Act to ensure an appropriate level of protection.

These steps may include:

assessing the provider’s privacy and security practices;
contractual safeguards;
consent where appropriate;
limiting the information shared; and
disabling unnecessary tracking.

19. Cookie Retention

Cookies may be:

Session cookies

These generally expire when you close your browser or when the session ends.

Persistent cookies

These remain for a defined period or until manually deleted.

We will not retain cookie-derived personal information longer than is reasonably necessary for the purpose for which it was collected or for a period required by law.

Retention periods may differ by provider and should be shown in the live cookie declaration.

Cookie retention should be reviewed periodically, and expired or unnecessary cookies should be removed or disabled.

20. Data Security

We take reasonable technical and organizational measures to protect cookie-related personal information from:

unauthorized access;
unlawful use;
loss;
alteration;
disclosure; and
destruction.

These measures may include:

encrypted website connections;
access controls;
secure hosting;
plugin and software updates;
limited data collection;
consent-management controls;
secure payment integrations; and
periodic website security reviews.

No online system is completely secure, but we will take reasonable measures appropriate to the nature of the information processed.

21. Your Data Protection Rights

Subject to the Data Protection Act, 2012 (Act 843) and lawful limitations, you may have the right to:

be informed about the use of cookie-related personal data;
request access to your personal data;
request correction of inaccurate information;
object to particular processing;
withdraw consent;
object to direct marketing;
request blocking, deletion, or destruction of information that should no longer be processed;
request information about recipients of your data; and
complain about unlawful processing.

We may request proof of identity before acting on a personal data request.

22. Children’s Privacy

The website is not intentionally designed to use advertising cookies to profile children.

A person below 18 should use the website only with the involvement of a parent or lawful guardian.

If we discover that cookie-related personal information from a child has been used improperly, we will take reasonable steps to delete or restrict it.

23. Updates to This Cookie Policy

We may update this policy when:

Cookies are added or removed;
website plugin changes;
payment or analytics services change;
Our business practices change;
regulatory guidance is issued; or
Ghanaian law changes.

The revised policy will be published with an updated “last updated” date.

Where a material change affects optional cookie processing, we may request renewed consent.

24. Contact Us

For questions, objections, or requests concerning cookies or personal information, contact:

25. Complaints to the Data Protection Commission

If you believe that cookie-related personal information has been processed unlawfully, you may first contact us so that we can investigate.

You may also contact or submit a complaint to:

Data Protection Commission of Ghana
Website: www.dataprotection.org.gh
Email: info@dataprotection.org.gh

Nothing in this policy limits a lawful complaint, claim or remedy.

26. Governing Law

This Cookie Policy is governed by the laws of the Republic of Ghana.

Any dispute relating to cookies or cookie-derived personal information will be handled in accordance with applicable Ghanaian law and the jurisdiction of Ghana’s competent courts or regulatory authorities.